Sooooo.... I am downloading a few tracks from iTunes and it keeps dying halfway through. I let Apple Support know and they put them back up on my download list to re-grab. This works fine, but when I try and sync them to my iPhone I keep getting 'Unexpected Error -69'. I uncheck the troublesome tracks to allow me to complete the sync. All seems OK.
I try to make sure I have the latest version of iTunes to stop it happening again when mid-way through the download it freezes and then tells me I have a Fatal Error during install and attempts to back out to the previous version, which also fails.
So now every time I try to go into iTunes on the laptop, it does the "initialising" thing as if it's installing, and then it says it can't get access to a file, and goes all 'Fatal Error' on me again.
So, stuck in no-mans land with no way to get into iTunes and no sign of my extensive library.
ARSE!!!!!
Any ideas??
The Swollen Goi...
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Posts: 14343
Posted: 14 years 8 weeks ago
The first thing I'd do is go to your iTunes Library, copy it, and put it on an external hard drive. Your library should still be there, despite not being accessible through iTunes. Then I'd go into the folders on the external hard drive and make sure that there were no remnants of the new songs or files copied to the new library on the external hard drive. You might as well go to the original folder and do the same. Make sure every little bit of every newly downloaded song is gone. You should be able to do all this with iTunes closed. None of this fixes the problem, but it does give you an extra copy of your files so you don't have to worry about losing everything for the time being.
From there I would suggest first retrying iTunes with the original iTunes folder. Make sure iTunes is genuinely, completely closed before you attempt to reopen it. If you have a PC, you can do this by hitting Ctrl+Shift+Esc and shutting it down with the Task Manager. You could also just restart your computer. Run a virus sweep in the meantime, clean your registry, and do whatever else you normally do to your computer when it is behaving poorly. If you own a Mac, do whatever the Mac version is of all that.
Done? All right. Now try it all again from the old iTunes folder and see if you are experiencing the same problem. If you are, I suggest re-routing your iTunes so that it accesses the library from the external hard drive (a drawn-out process, but nothing that's going to require computer wizardry; Google it if you've never done it). If that doesn't work, I suggest completely deleting iTunes from your hard drive (while keeping the iTunes music folder), reinstalling it, and rebuilding your library.
If you're worried about the specific files you downloaded being the culprit, download them from somewhere other than iTunes. (If you don't know where to find them, tell me which ones they are and I can probably find them for you for free. If you are the kind of person who feels guilty getting things for free, consider this: you have already paid for them, and you are allowed one free backup copy of every song you own by most first world western country's laws. [Check Britain's anti-piracy laws just to make sure this is true for you, too.])